Returns Policy

We offer returns on all non-custom items. You have up to 30 days from the date of purchase to initiate the return process. We just ask that you pay for the return shipping.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@oakandivory.com.au. Please send the items you'd like to return to the following address with your Order Number and Name displayed.

Oak and Ivory

Attn: Returns
2/128 Fullarton Rd
Norwood, SA 5067
Australia

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@oakandivory.com.au.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Wedding stationery : Due to the custom nature of our services, we are unable to accept refunds. If there is an error with the design and wording that has been approved by the client, the client is responsible for the cost of the reprint.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.