FAQ
Order Process
When should I order and send out my invitations?
We recommend sending your wedding invitations 4 months before your wedding and booking your stationery at least 6 months in advance.
Spots fill up quickly, as we take on a limited number of commissions each season, so early booking ensures smooth planning and delivery.
How long does the design and printing process take?
Starting from when we recieve your wording:
- Digital Print - Allow 4 weeks for design, printing & shipping.
- Letterpress - Allow 6 weeks for design, printing & shipping.
What if I need my invitations sooner?
Priority production is available on a case-by-case basis. Contact us in advance to discuss your needs.
When will my invitations be sent to print?
We print bi-weekly. If final approval and payment aren't received on time, your order will roll over to the next print cycle.
Can I make changes to my design after it's been sent to print?
Once your design is approved and sent to print, no further changes can be made. Any changes before approval can be made within the 3 revision rounds included in your package.
Wording & Submission
How do I submit my wording?
Once your deposit is confirmed, you’ll gain access to your exclusive client portal, where you can submit your wording and find all the tools, resources, and personalised support for a truly seamless experience.
When do I need to submit my wording?
We'll provide you with the specific wording submission date based on your preferred delivery date and our print deadlines.
Quantities
How many invitations should I order?
Order in quantities of 10. Remember, one invitation per household. We recommend ordering an extra 10 for keepsakes and last-minute guests to save on future reprints.
What if I need to amend my invitation count?
Before production: Let us know if you need to adjust your count.
After production: No changes can be made once printing begins, so double-check your count before final approval.
Shipping
What are your shipping timeframes within Australia?
All wedding invitation orders include free parcel delivery within Australia.
- SA, VIC, NSW, QLD, TAS: 2-3 business days
- WA: 3-4 business days
- Regional SA, VIC, NSW, QLD, TAS: 3-4 business days
- NT & Regional WA: 4-6 business days
You’ll receive tracking information once your order is shipped.
Do you ship world-wide?
Yes! We offer free international shipping via Australia Post's International Standard service, which typically delivers parcels within 5-10 business days, depending on the destination.
Fonts & Design
Can you tell me which fonts you use in your designs?
We don’t share our fonts to protect our intellectual property and maintain the exclusivity of our work.
Other
Do you offer on-the-day stationery?
At this time, we specialise exclusively in wedding invitations. This allows us to focus on delivering exceptional designs and craftsmanship. By narrowing our offerings, we can ensure each order receives our full attention and the highest level of quality and care.
Returns and Exchanges
Due to the custom nature of our products, we do not accept returns or exchanges. Please ensure all details are correct during the approval process before we proceed with printing.