When should I place my order?
We always recommend to order in advance as spots fill up fast. At a minimum, we advise that you get in touch at least 6-8 months before your wedding. As soon as you have arranged details, contact us at your earliest convenience so we can secure you a spot within our schedule. We need to allow enough time for the design stage, printing and shipping, so the earlier you secure your spot, the better.
Save the dates, wedding invitation suite and ‘on the day’ stationery are considered as separate orders, and deposits will need to be paid for each.
When should I send out my invitations?
This is based on personal preference, however we suggest the following:
Save the dates: once you have your date and location confirmed, we think it’s never too early to send out save the dates! However, at a minimum, we recommend approx. 9-12 months before the wedding and 12 months at the minimum for a destination wedding.
Wedding suite: approx. 3-6 months before wedding or earlier for a destination wedding.
We also recommend that the RSVP date is at least 6-8 weeks before the wedding to finalise numbers for on the day stationery. This might also depend on your venue as they might need numbers earlier.
How many invitations should I order?
We order in quantities of 10. When you do your count, keep in mind that couples and families will only need one invitation. Therefore, account for number of households rather than number of individuals.
We strongly recommend to factor in an additional 10 for keepsake and last-minute guests. The cost to print an extra 10 to your current order is significantly lower compared to the cost of ordering only 10 in a new order due to high set up costs.
What if I need to amend my invitation count?
We do understand that guest counts fluctuate throughout the wedding planning process, which is why numbers do not have to be finalised until we are ready to send to print. If we haven’t yet reached the production stage and you need to amend the number of invitations you require, please let us know.
Unfortunately, once your order has reached the production stage, we cannot reduce or add to the quantity. For this reason, it is important that upon approval and finalising remaining payment, you are certain on the quantity ordered.
How long will the design process take?
Once your deposit has been paid, your confirmed booking will be slotted into our schedule, depending on how far in advance you need your stationery. You will be contacted to submit your wording and commence the design process.
The design stage varies between different orders and is also dependant on the time of year. Once we have received your details, we will endeavour to be in touch with a digital mock-up of your design as soon as we can.
It is important to consider that design revisions and delay in responses and feedback will also delay the process.
How long will printing take?
Once you are 100% happy with your proofs and your stationery, your stationery will be sent to print.
Slightly overestimated timeframes (so we don’t disappoint):
- Digital printing: 5-6 business days + shipping
- Letterpress, foil or embossing: 14-15 business days + shipping
This does not include the design process.
How long will the process take from start to finish?
Digital print orders: Please allow 4 weeks for design, printing + shipping.
Letterpress, foil + embossing orders: Please allow 6-8 weeks for design, printing + shipping.
For on-the-day stationery & signage: please order at a minimum of 8 weeks before your wedding. Any later we may not be able to accommodate.
Important to note:
- Orders are not confirmed and will not commence until we have received your deposit AND your wording.
- Our timeframes are a guide only. Dependent on the time of year and capacity at the time. It is important to note that design revisions and delay in responses, feedback, approval and payment may also delay your stationery order. It is your responsibility to order in advance.
- Bespoke orders generally take longer depending on what’s required.
Can my order be rushed?
Yes, please get in touch as soon as possible and we will endeavour to prioritise your order depending on capacity at the time. If this is confirmed possible, a rush order fee will incur.
Shipping & Returns
When will my wedding & event stationery order be shipped?
Refer to timelines and details in our order process
Once your stationery has been printed, it will be carefully checked, packed and posted out to you. Delivery timeframes within Australia is 1-2 business days for express and 3-4 business days for standard delivery. Once your order has been shipped, you will be provided with tracking information via email. We will always confirm printing and delivery timeframes with you so you know when to expect your stationery to arrive.
Free pick up is available for Adelaide Residents.
Can I return my invitations?
Due to the custom nature of our services, we are unable to accept refunds. If there is an error with the design and wording that has been approved by the client, the client is responsible for the cost of the reprint.
Can I order a design I see on your instagram?
Absolutely! Fill out our enquiry form and mention the post or design in the comment section and we can accommodate.
Can you create bespoke suites?
Yes! We offer custom experiences for the couple who’d love their stationery specifically tailored to them. This process is generally lengthier due to its tailored nature and we only take a few custom orders per month depending on availability.
This is also not limited to wedding invitations. We can create invitations to suit any type of event, such as bridal showers, engagements, birthdays etc.
Fill out our bespoke enquiry form
Do you offer logo and branding work?
Yes, dependant on capacity at the time.
Email us at email@example.com to receive pricing.
Online Store FAQ
When will my order be shipped?
We aim to dispatch all orders within 1-3 business days. All items are shipped with Australia Post, with your choice of standard or express delivery.
How long does shipping take?
Once your order has been dispatched, you will be notified via email with tracking information.
Delivery timeframes within Australia is 1-2 business days for express and 3-4 business days for standard delivery.
Please note, tracking is unavailable for sample packs.
Returns and Refunds
Can I return my order?
We offer returns on all non-custom items. We just ask that you pay for the return shipping.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please send the items you'd like to return to the following address with your Order Number and Name displayed.
Oak and Ivory
2/128 Fullarton Rd
Norwood, SA 5067
Items sent back to us without first requesting a return will not be accepted.
What happens if my order arrives damaged?
In the unlikely event that your item arrives damaged during transit, please email us at email@example.com and we will organise a replacement or refund.
Get in touch
Have questions about your order, or a general enquiry?